RETURN

Buy coolpaq without any qualms!

In our store, we will return the money without any problems within 14 days of receipt of order, but only if the product:

  •          was not in use
  •          he market condition (as well as labels and packaging) and receipt are maintained.

Please note that delivery cost is not refundable!

You can immediately return the product to the courier. In this case you have to pay only for delivery.

All return cases are governed by the Russian Federal Law dated February 7, 1992, No. 2300-1 «On Protection of Consumers’ Rights». 

To return a product, you need to send to info@coolpaq.com the following documents:

If the item is damaged:

  •          An application for refund with the clear wording of the reasons for refusal (download application)
  •          Photos of the damaged area 
  •          A copy of the receipt
  •          A copy of the bill of lading (if available) 

If you found missing items:

  •          An application for refund with the clear wording of the reasons for refusal (download application)
  •          Identification of the missing item
  •          A copy of the receipt
  •          A copy of the bill of lading (if available)

If you got the wrong item:

  •          An application for refund with the clear wording of the reasons for refusal (download application)
  •          A photo of the order and labeling of the envelope
  •          A copy of the receipt
  •          A copy of the bill of lading (if available)

Within 24 hours of receipt of your letter our experts will contact you. Funds will be returned within 10 days after receipt of the item in our office at 3, Perunovsky Lane, Building 2, Moscow. Please note that the issuance of cash is made exclusively on weekdays. You should have the original passport, completed application for refund, the receipt and the item to be returned, retaining consumer properties. 

Refund to persons, who made the order for the fake name, will not be given.

If you have any questions or problems on registration of return, please contact us by phone +7 (495) 726-18-84 (weekdays from 10.00am to 18.00pm) or send an email to info@coolpaq.com

 

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